Privacy Policy
We handle your personal data with due care.
Which personal data do we process?
- Your identification data (including your surname, first name, address)
- Your contact details (such as telephone nummer and e-mail address)
Which transactional data do we process?
- Your identification data (including your surname, first name, address)
- Your contact details (such as telephone number and email address)
- Purchase data related to purchases on the Canopy website
Why do we process personal and transactional data?
We process data for the following purposes:
- The management of your offers, your orders, billing and delivery.
- The sending of documentation on our products or personalized quotations, unless you object to this.
How long do we keep your personal data?
We keep your personal data during a period of 10 years after the date of the last commercial transaction.
How long do we keep your data linked to an online purchase?
- Inactive accounts, completed orders: 12 months
- Pending order, failed orders, cancelled orders, Stripe data: 7 days
Can we transfer your personal data to other parties?
We will never sell your personal data to third parties.
Your rights as an individual
You have a number of rights as regards the personal data processed by us. These are described below.
- You have the right to access the personal data we process in relation to you at any time
- If you so wish, you can obtain a copy of the personal data we hold on you
- You may request the rectification of your personal data
- You may request the removal of your personal data
How can you exercise your rights ?
For any request concerning your personal data, please send a mail to privacy@alpino.be
Cookie policy
Canopy, registered in the CBE with the number 0647.613.174 as part of Alpino BV located at Leuzesesteenweg 129 in Ronse (Belgium), uses cookies to improve the browsing experience of our website visitors.
All data collected through our cookies is used exclusively to understand your experience on our website in order to improve its performance, functionalities and user-friendliness. The data is collected for internal use only and is processed completely anonymously.
By using the information and services on www.canopy.be, you confirm that you have read and understand our cookie policy.
What is a cookie?
A cookie is a small text and number file that we send when you visit our website and which is stored in your web browser on your mobile device or computer. These cookies do not store any personal information, but ensure a user-friendly experience and support security measures for online offers and services, e.g. language preferences, privacy settings and shopping basket retention.
The use of cookies is harmless. They do not damage your computer and do not contain viruses or harmful software.
Cookies used
In addition to functional cookies, our website also uses non-functional cookies. These are cookies that can be placed for analytical social, targeting and commercial purposes. They have nothing to do with the technical support of the website. To keep track of and analyse these cookies, Google Analytics and Facebook Pixel are used.
| _ga | This cookie is used by Google Analytics to create an overall picture of the number of page views, unique visitors, sessions and campaign data. A randomly generated ID is used for this purpose. This cookie expires after 2 years. |
| _gat | This cookie is used by Google Analytics to throttle the request rate. It does not track user information. This cookie expires after 24 hours. |
| _gid | This cookie is used by Google Analytics to track the number of page visits. This cookie expires after 24 hours. |
| _fbp | This cookie is used by Facebook to offer (external) advertising products. This cookie expires after 3 months. |
| fr | This cookie is used by Facebook to offer (external) advertising products. This cookie expires after 3 months. |
| tr | This cookie is used by Facebook to offer (external) advertising products. It expires after your session. |
| annonces/ga-audiences | This cookie is used by Google Ads to re-engage visitors who are likely to become customers based on their online behaviour across different websites. This cookie expires after your session. |
Mailchimp
This website uses Mailchimp to send out newsletters via email. Mailchimp automatically places single pixel gifs in every email sent by its Members. These tiny graphic files contain unique identifiers that enables us and Mailchimp to recognize when our contacts have opened an email or clicked on certain links. These gifs record your email address, IP address, date, and time associated with each open and clicks for a campaign.
Management of cookies
During your first visit to our website, we will ask you to accept our cookie policy. You can disable the use of cookies in your browser if you wish. If you don’t want to use cookies, unfortunately we cannot guarantee that our website will work as it should. Turning off cookies may mean that certain functions and the use of the website may not work in full or in the normal way.
If you do not want websites to place cookies or if you want to delete your cookies, you can easily change the cookie settings in your web browser. These settings can usually be found in the ‘Options’ or ‘Preferences’ menu of your web browser.
Amendments
Canopy may change, complete or supplement this cookie policy without prior notice. Always consult the latest version of this cookie policy on our website. Of course we will always ask your permission for the use of certain cookies.